Yes, all items are sourced directly from verified brand partners with original tags, packaging, and authenticity checks.

Yes. Sustainability is built into our logistics and packaging. We ship with DHL GoGreen Plus, which uses sustainable aviation fuel to cut CO₂ emissions directly at the source. All orders are packed in Havana cupboard boxes that are 100% recyclable, and we apply a non-polluting security tag system that helps prevent misuse and reduces unnecessary returns, lowering the environmental impact of extra shipments. To read more here's the group Sustainability Page

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay. Local options may be available at checkout.

Orders can be cancelled or updated within one hour of purchase. After this, preparation begins and changes aren’t possible.

Yes, COY Eyewear ships internationally. We deliver worldwide through trusted courier partners, ensuring secure and reliable service wherever you are.

Yes, we offer free DHL Express shipping depending on your order value and destination:

• Italy: Free shipping on orders of €350 or more.

• EU: Free shipping on orders of €500 or more.

• US/Canada/UK/Switzerland: Free shipping on orders of €600 or more.

• All other International Shipments: Free shipping on orders of €650 or more.

Orders below these thresholds incur a shipping fee displayed at checkout.

Orders ship within two business days from the brand partner. DHL Express then delivers in 4-7 business days in Europe and 5-10 days internationally.

If DHL cannot deliver due to address or customs issues, they will contact you directly to resolve the delivery.

You have 14 days to return your sunglasses. Items must be unused, with original COY tags and packaging intact.

The customer pays for return shipping and any duties or taxes unless the item is faulty or incorrect.

Contact us at customer.service@coycorporate.com with your order number, or use the live chat on our website.

Refunds are issued to your original payment method after inspection by TDS S.r.l. Bank processing may take 5–10 business days.

The customer is responsible for paying any customs duties, import taxes, or local handling fees required by their country. These charges are outside the control of TDS S.r.l. and are collected directly by DHL or the customs authority.

Yes, returns may be rejected if sunglasses show wear, scratches, damage, or misuse.

We work with European brand partners. Items may ship from Italy or other EU countries to reduce delays and environmental impact.

No, we do not ship on a Delivered Duty Paid (DDP) basis. This means duties, import taxes, and customs charges are not included in your order and may be requested by DHL or local customs authorities upon delivery.

Original shipping fees, duties, and customs charges are non-refundable unless the item was damaged or incorrect.

Duties depend on the HS code (Harmonized System Code) and your country’s tax laws. You can check your national customs authority or DHL’s online duty calculator for an estimate before ordering.

If you refuse to pay duties or taxes upon delivery, your order may be returned to us. In such cases, the original shipping fee and any return costs charged by DHL will be deducted from your refund.