Refund policy

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with Directive 2011/83/EU and Italian Legislative Decree 206/2005. To exercise this right, please contact customer.service@coycorporate.com or use our live chat.

Return Conditions

• Items must be returned unused, in original condition, with all COY tags and packaging intact.

• Returns are accepted only from the original purchaser.

• Items showing signs of wear, scratches, or damage caused by improper handling will not be accepted.

• All returns are subject to inspection and verification by TDS S.r.l.

Return Shipping Costs

If the item arrives damaged or incorrect, TDS S.r.l. will provide a complimentary DHL Express return label.

For all other returns, the customer is responsible for return shipping costs and any duties/taxes. If you choose to use our DHL return service, the cost will be deducted from your refund.

How Returns Are Carried Out

1. Contact our team at customer.service@coycorporate.com or via live chat to request a return.

2. Our team will confirm eligibility and provide instructions. Where applicable, a DHL Express label will be issued.

3. The item must be shipped back within 14 days of receiving return approval.

4. Once received, every return undergoes a quality inspection to verify condition, tags, and packaging.

5. If the product passes inspection, a refund is processed. If the product shows use beyond inspection, a deduction will be applied. If fraudulent substitution or severe damage is found, no refund will be issued.

How Refunds Are Carried Out

• Refunds are processed to the original payment method only.

• Refunds exclude original shipping costs, duties, and taxes.

• If our DHL label was used, the cost is deducted from the refund.

• Refunds may take 5–10 business days depending on your bank or payment provider.

• You will receive a confirmation email once your refund has been processed.

Fraudulent Returns

If an item is returned used, damaged, or substituted with a different product, no refund will be issued. The item may be returned to the customer at their expense.