Last updated: August 2025

This Privacy & Cookie Policy explains how TDS S.r.l., operating the COY platform (“we”, “our”, “us”), collects, uses, and protects your personal data and how we use cookies on our website.

Data Controller

TDS S.r.l.

Corso di Porta Vittoria, 58

20122 Milan, Italy

VAT: 13175640963 – REA: MI-2707423

customer.service@coycorporate.com

Personal Data We Collect

We may collect the following data when you use our website:

• Contact details (name, email, phone, shipping/billing address).

• Order information (products purchased, payment details).

• Account information (if you create an account).

• Communication history (emails, chat messages).

• Technical data (IP address, browser type, device, cookies).

How We Use Your Data

We process your personal data to:

• Fulfil and deliver your orders.

• Manage payments and refunds.

• Provide customer service.

• Detect and prevent fraud.

• Improve our website and services.

• Comply with legal obligations.

• Develop insights for brand partners: We may use aggregated and anonymized consumer data (which does not identify you individually) to generate analytics and insights. These insights may be offered as a subscription-based service to our partner brands.

We do not sell your personal data.

Legal Basis for Processing

We process your data under:

• Contract necessity (to provide our services).

• Legal obligations (tax, accounting, consumer law).

• Legitimate interests (fraud prevention, analytics).

• Consent (for marketing and non-essential cookies).

Cookies

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow us to make the website work properly, improve your experience, and collect information for analytics.

Types of Cookies We Use

• Essential Cookies – required for checkout, login, security.

• Performance & Analytics Cookies – help us understand how visitors use our site (aggregated, anonymized).

• Functional Cookies – remember preferences like language and currency.

• Advertising & Marketing Cookies – deliver relevant promotions on third-party platforms (opt-out available).

Third-Party Cookies

We may use trusted providers (e.g. Shopify, Google Analytics, Meta, DHL) that place their own cookies under their privacy policies.

Managing Cookies

On your first visit, a banner will let you:

• Accept all cookies

• Reject non-essential cookies

• Customize preferences

You can also adjust cookie settings in your browser. Disabling cookies may affect site functionality.

Data Retention

We keep personal data only as long as necessary for the purposes collected, unless a longer retention is required by law.

Sharing of Data

We may share personal data with:

• Service providers (Shopify, payment gateways, DHL, IT providers).

• Authorities (if legally required).

• Brand partners (aggregated and anonymized only): We may provide subscription-based insights and analytics derived from consumer data, but this information is never identifiable to any individual.

Data Subject Rights (GDPR)

You have the right to:

• Access your data.

• Correct inaccurate data.

• Request deletion of your data.

• Restrict or object to processing.

• Request portability of your data.

• Withdraw consent (e.g., unsubscribe from marketing).

To exercise your rights, contact: customer.service@coycorporate.com.

International Transfers

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

Security

We use technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Updates to This Policy

We may update this Privacy & Cookie Policy to reflect changes in law, technology, or our services. Updates will appear on this page with a new date.

Contact Information

For questions about this policy or our data practices:

TDS S.r.l.

Corso di Porta Vittoria, 58

20122 Milan, Italy

VAT: 13175640963 – REA: MI-2707423

customer.service@coycorporate.com